Terms and Conditions

1. Sale of spare parts

1.1 Basic informations

1.1.1 is the company operated by a sole trade:

Vetren spol. s r.o.
Podmesti 512
51251 Lomnice nad Popelkou
Czech Republic
Identification Number: CZ47117150
hereinafter Seller.

These terms and conditions apply to all contracts entered via website These conditions define the rights and obligations of and the rights and obligations of customers.

The customer provides to the Seller voluntarily his personal data and agrees with their subsequent processing. The customer only provides data that are necessary for the implementation of a business transaction. By placing an order the customer confirms that he is thoroughly familiar with the terms and conditions and agree with them.

1.2 Privacy

Customer information is stored in compliance with the applicable laws of the Czech Republic, especially the Law on Personal Data Protection no. 101/2000 Coll. subsequent amendments and regulations. All personal data is only used for business transactions and according to the rules, which is chosen by the customer and agreed upon completing an order form. All personal data is managed by the Seller with the greatest care and attention with regard to the rights and needs of customers. Seller can send various offers and promotional materials. The customer has the option not to use this service. The Seller collects the personal data only for easier communication with clients and trade execution, the Seller does not pass this data to any other person or company.The customer can anytime withdraw his agreement with the provision of personal data and the Seller is obliged to fulfill his request.

1.3 Order the goods

All orders are binding.The Seller has an obligation to execute a binding order of the customers and obtain delivery of selected goods to the address specified in the order.

The Seller reserves the right to refuse an order if:

  • the customer repeatedly not pick up ordered goods
  • goods has long been unavailable.

The Seller does not guarantee the availability of all the exhibited products. Electronically sent order shall be binding. All orders are obliged to be properly and carefully filled in the order form.

The customer is clearly and comprehensively informed about the prices of all products as well as the total price, which corresponds to its purchase.

1.4 Order Cancellation and return policy

The customer has the right to withdraw from this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, the customer must informthe Seller of his decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

To meet the withdrawal deadline, it is sufficient for the customer to send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

If the customer cancel this order, the Seller undertakes to immediately refund all the payments received from the customer, within 14 days starting from the moment the Seller received the notification regarding the cancellation of the existing order, excluding shipping costsand any other additional expenses.

The Seller may delay the refund until he receive the Goods back to seller´s address.

The customer shall send back the goods or hand them over to Seller´s adress without undue delay and in any event not later than 14 days from the day on which he communicate his withdrawal from this contract to the Seller. The deadline is met if the customer send back the goods before the period of 14 days has expired. The customer will have to bear the direct cost of returning the goods.

The right to cancel does not apply to the contracts for the supply of goods made to the consumer’s specifications or clearly personalised.

Goods must be returned complete and in original condition. Goods must not be damaged in any way, may not show signs of using.

1.5 Delivery

The customer is informed by the email or phone about the delivery costs, which depend on adress (country) of the customer and shipment size.

The customer is responsible for checking the transported goods if the goods or packaging package is visibly damaged, the client is obliged to check the contents of the shipment together with the person messengers and in case of damage to the product follow the rules of the particular selected transport services. In case that the goods are delivered damaged by guilty of the carrier and client did not check the condition of received goods, then the Seller do not provide any compensation.

The customer will be informed about the time of delivery. Delivery time is by agreement.

1.6 Payment

The customer has several options to cover the goods ordered. The chosen method of payment for goods is the responsibility of the customer. The shipment always includes invoice.

The customer pays for the goods in advance.

It is possible to pay for the ordered goods by these possibilities:

  • Paypal
  • Bank account


Independently on the Customer's language selection prior to triggering the purchase order, the contract will be concluded in English or German language.

1.8 Final Provisions

The Seller reserves the right to change the terms and conditions, and is committed by any changes in time, and clearly informed on this website.


These Terms and Conditions are valid from 1.4.2015.